ACH Exception Processing - All you need to know about Returns & NOCs in 2020

ACH exception processing can be confusing, with many exceptions to the rules and details to remember for returns and Notifications of Change (NOCs). This 90-minute webinar simplifies the ACH return process, laying out the rules and using examples and scenarios to show how it works.

You'll review the most common return reason codes, timeframes for general, extended, dishonored and contested dishonored returns, and the paperwork needed for certain returns. The session explains stop payments on consumer and corporate accounts, unauthorized entries and the WSUD, and the NOC (COR entry) process for the RDFI, ODFI and Originator.

• List the most common ACH return reason codes
• Identify the paperwork needed for stop payments, revoked authorizations and unauthorized entries
• Define the timeframes for general, extended, dishonored and contested dishonored returns
• Compare the stop payment process for consumer and corporate accounts
• Process Notifications of Change as RDFI, ODFI or Originator
• Use scenarios to apply the ACH return process

• Common ACH return reason codes
• Timeframes for general, extended, dishonored and contested dishonored returns
• Paperwork needed for certain types of returns
• Stop payments for consumer and corporate accounts
• Unauthorized entries: timeframes, the WSUD and scenarios
• The Notification of Change (COR entry) process for the RDFI, ODFI and Originator

Questions like which return reason code to use, which form a return needs, and how long the return window is cause daily frustration in ACH operations. This session answers them clearly so you can process exceptions correctly and on time.

It suits ACH operations staff and managers, compliance staff, operations staff and banking staff.

• ACH Operations Staff
• ACH Manager
• Compliance Staff
• Operations Staff
• Banking staff

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).