Behavioral Issues Conflict & Incivility in the Workplace: A New Era in 2019

Wherever diverse people work together every day, conflict will happen. Employees bring different attitudes, ideals and beliefs, and incivility can seriously damage culture. This 90-minute workplace conflict and incivility training gives managers the tools to address these issues with confidence.

Unresolved conflict and incivility cost revenue and productivity, stifle creativity and block cooperation. You'll cover the cost of performance problems, the positive and negative outcomes of conflict, relevant employment law, feedback, performance management and progressive discipline.

The session also covers investigating complaints, from choosing the investigator to interviews and documentation, plus defining incivility, its forms and impact, and ways to build civility.

• Explain the cost of unresolved behavioral issues, conflict and incivility
• Apply strategies, feedback and progressive discipline to behavioral issues
• Use performance management and employment law knowledge to address problems
• Plan and conduct a complaint investigation with solid documentation
• Recognize the forms of incivility and their impact
• Build civility through hiring, coping strategies and healthy workplace practices

Behavioral issues and conflict

• The high cost of performance and productivity problems
• Positive and negative outcomes of conflict
• Working knowledge of employment law
• Workplace behavioral issues and strategies to address them
• The role of performance management and evaluations
• Effective methods for giving feedback
• Progressive discipline

Investigating complaints

• Business goals of an investigation
• Conducting an investigation
• Appointing the right investigator
• The interview process
• The importance of solid documentation

Workplace incivility

• Defining workplace incivility
• Three major ways incivility shows up in your organization
• The impact and forms of incivility
• Tips for building civility
• Coping strategies
• Hiring for civility
• Practices for a healthy workplace

Behavioral issues and conflict can be opportunities for learning, growth and even innovation when handled well. Problem behavior usually builds over time, and issues that are ignored turn into resentment, so the more proactive managers are, the better the outcome.

It suits managers, supervisors, team leaders, executives, HR and employee relations professionals, office and safety managers, small business owners and organizational development professionals.

• Managers
• Team Leaders
• Supervisors
• Executives
• HR professionals
• Office managers
• Safety managers
• Employee relations
• Small business owners
• Employee relations professionals
• Organizational effectiveness and development (OED) professionals

Diane L. Dee, President and Founder of Advantage HR Consulting, LLC is a senior Human Resources professional with over 25 years of experience in the HR arena. Diane’s background includes experience in HR consulting, training, and administration in corporate, government, consulting, and pro bono environments.

Diane founded Advantage HR Consulting in early 2016. Under Diane’s leadership, Advantage HR Consulting provides comprehensive, cost-effective Human Resources solutions for small to mid-sized public and private firms in the greater Chicagoland area.  Diane also develops and conducts webinars on a wide variety of HR compliance and administrative topics for various training firms across the country.   Additionally, Diane is the author of multiple white papers addressing various HR compliance topics.

Diane holds a Master's Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR and SHRM-SCP certifications. Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.