Conquer Toxic People - Learn To Protect Yourself And Get Your Sanity Back

Toxic behavior spreads through a workplace like an infection. Whether it is open or covert, it damages relationships, drains leaders and staff, and pushes good people to leave. Even people who are not normally toxic start reacting in harmful ways, and ignoring the problem only lets it fester.

This 90-minute webinar on dealing with toxic people at work explains what drives toxic behavior and why it needs different strategies from merely difficult behavior. You'll learn specific tactics and tools for responding to toxic communication, how to stay centered and present under pressure, and how to relieve your own frustration.

The focus is on protecting your emotional and psychological well-being while still communicating effectively and getting the job done.

• Explain the drivers of toxic behavior
• Distinguish toxic behavior from merely difficult behavior
• Use specific tactics to respond to toxic communication
• Stay centered and present under pressure
• Reduce your own frustration and stress
• Communicate effectively and get work done without being controlled

• What drives toxic behavior and why people act that way
• Telling truly toxic people apart from difficult ones
• Tactics, tips and tools for responding to toxic communication
• Staying centered and present when faced with toxicity
• Relieving your own frustration
• Protecting yourself while still getting work done

Ad hominem attacks, deception, defensiveness, back-stabbing, condescension and sarcasm are exhausting, and sometimes you have no choice but to work with the person. Toxic people can be customers, vendors, staff, colleagues or managers.

This session helps people at all levels, especially those who work in teams, deal with the public or lead others, to protect themselves without giving in or being dominated, and to gain more control of difficult interactions.

• People from all organizational levels can benefit from these strategies.

Michael Healey Since 1987 he has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement and enhancing organizational capacity.

From large multi-national to entrepreneurial organizations, government and NGO's, and across the spectrum of executive, senior managers, supervisors and staff