CFPB's Debt Collections Rules
The CFPB's debt collection rules change how collectors contact consumers who owe a debt. This 60-minute CFPB debt collection rules webinar explains what the rules require and how they affect your collection practices.
The rules limit how many calls a collector can make each week, address communication by email and text message, and call for disclosures at the start of the collection process.
The session reviews the generally applicable provisions, the provisions for FDCPA-covered debt collectors, miscellaneous provisions and future debt collection rulemaking, along with the rights of both businesses and consumers.
- Explain how the CFPB rules change consumer contact in debt collection
- Apply the limits on weekly collection calls
- Follow the rules for contacting consumers by email and text
- Provide the required disclosures at the start of collection
- Describe business and consumer rights under the rules
- Overview of the CFPB debt collection rules
- Generally applicable provisions
- Provisions for FDCPA-covered debt collectors
- Future debt collection rulemakings
- Miscellaneous provisions
These rules have a major effect on how and when consumers can be contacted about a debt, and failing to comply can have serious consequences for a business.
The session suits compliance and risk officers, lenders, operations staff, branch managers and assistants, customer service reps, collectors, trainers and regulatory attorneys or in-house counsel.
- Compliance officers
- Lenders
- Operations personnel
- Branch managers
- Assistant branch managers
- Customer service reps
- Risk officers
- Collectors
- Trainers
- Regulatory attorneys/In house counsel
Justin brings over 20 years of wide-ranging experience in compliance, training, and regulation in the financial services sector. Most recently, he served as Head of Compliance Training at Bank of China, where he led the compliance training function and created and monitored the annual training plan through a thorough training needs analysis. Previously, he served as Macquarie Group’s Head of Americas Compliance Training and J.P. Morgan Chase’s compliance training manager. He also worked for FINRA, a US regulator, where he created Examiner University to train examiners on how to perform their function.
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