Terminating Toxicity: Strategies For Leaders To Confidently Deal With Toxic Behaviors

Bullies, know-it-alls and other difficult people drain a team's energy and pull everyone off track. Many leaders avoid them because it seems easier, but ignoring toxic behavior is the worst choice, since negativity is contagious and can create a toxic culture.

This 60-minute webinar on dealing with toxic behavior gives leaders strategies to respond with confidence. You'll learn what to focus on to move interactions forward, how to respond effectively, and ways to manage the impact of difficult behavior.

The session covers the four types of attitudes and how they develop, verbal and non-verbal de-escalation techniques, how identifying the payoff helps you regain control, and how to act rather than react so your team stays respectful, collaborative and productive.

• Understand people who show typical difficult behaviors and move interactions forward
• Identify and control the impact of difficult people to prevent escalation
• Differentiate the 4 types of attitudes and how they develop
• Use verbal and non-verbal techniques to de-escalate upset people
• Gain control of situations by identifying the payoff
• Move difficult conversations forward
• Act rather than react to lead with confidence and less stress

Key messages

• Negative attitudes reduce problem-solving, communication and collaboration, and increase mental health issues, absenteeism, backstabbing, finger-pointing and gossip
• Not dealing with negativity and difficult behavior costs time and energy
• Negative attitudes and difficult behavior are contagious and can create a toxic culture
• Leaders who manage negativity build teams that collaborate and thrive, while organizations that ignore it struggle to stay productive and competitive

Skills covered

• Understanding people who show typical difficult behaviors so you can meet their needs
• Identifying and controlling the impact of difficult people before situations escalate
• The 4 types of attitudes and how they develop
• Verbal and non-verbal techniques and situational strategies for de-escalation
• Gaining control by identifying the payoff
• Moving difficult conversations forward
• Acting rather than reacting to lead with more confidence and less stress

Stress, fear and uncertainty affect how people communicate, collaborate and engage, and research shows a direct link between rising stress and negativity and difficult behavior. Negative attitudes reduce problem-solving and raise the risk of mental health issues, absenteeism, backstabbing and gossip.

This session suits HR professionals, health and safety and union reps, supervisors, managers, directors, business owners and executives.

• Human Resources Professionals
• Health and Safety Reps
• Union Reps
• Supervisors, Managers, Directors (Team Leads)
• Executive Directors Not-For-Profit
• Business Owners, Entrepreneurs
• C-Suite

With an impressive track record spanning over 25 years, Beverly has been guiding her audiences toward mastering their reactions to stress, cultivating a culture of resilience, and achieving thriving, engaged lives through her innovative S-O-S Principle™ and Work Smart Live Smart presentations. Beverly works with teams and leaders to shift from stressed out to resilient, enabling them to be more engaged, productive, and healthy.