Emotional Intelligence for Effective Working Relationships

Emotional intelligence is the ability to recognize and manage your own emotions, read other people's emotions and respond well, and form strong working relationships. This 60-minute emotional intelligence training is an introduction to the field.

Greater self-awareness supports productivity and job satisfaction, and can improve communication, empathy and rapport with colleagues. You'll learn what an emotion is, how emotional hijacking happens and how to spot the triggers that set you off.

Through practical applications, the session covers self-management, optimism, managing anger, self-motivation, empathic communication, group interactions and positive listening.

• Explain what emotional intelligence is and why it matters at work
• Recognize the 12 signs of being emotionally intelligent
• Describe how emotional hijacking happens and identify your triggers
• Manage anger and use optimism to stay in control
• Communicate with empathy and listen positively
• Interact more effectively in groups

Introduction to emotional intelligence

• What emotional intelligence is and why it matters
• Behaviors associated with emotional intelligence
• The 12 signs of being emotionally intelligent
• Why EI can matter more than IQ

Emotions

• What an emotion is and how emotional hijacking happens

Self-management

• Using the power of optimism
• Managing anger effectively

Self-motivation

• How to motivate yourself

Empathy

• Communicating with empathy

Social awareness

• Effective group interactions
• Listening positively

EI skills help you and your team handle difficult situations. Emotionally intelligent people are self-aware and alert to verbal and non-verbal signals, which makes them better communicators and relationship builders. EI applies to anyone in any setting, and it has been shown to matter even more than IQ for success.

The session suits anyone who wants stronger business relationships through better self-awareness and emotional management.

Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. Audrey’s is currently a  faculty member of American Management Association where she trains communication skills.