How To Deal With Toxic People
Toxic behavior spreads through teams like an infection. Left alone, it festers: people who wouldn't normally act badly start reacting in kind, good employees leave, and leaders burn out. Sometimes it is open and widespread, sometimes covert but just as damaging.
This 90-minute webinar on how to deal with toxic people explains what drives toxic behavior and why it needs different strategies from those used with people who are simply difficult.
You'll learn specific tactics, tips and tools for responding to toxic communication, how to stay centered and present under pressure, how to ease your own frustration, and how to get work done without letting toxic people control your day.
- Explain what drives toxic behavior
- Distinguish toxic people from difficult people
- Respond to toxic communication with specific tactics
- Stay centered and protect your well-being
- Get work done without letting toxic people take control
- Why toxic behavior spreads and what happens when it is ignored
- The drivers of toxic behavior: why people do what they do
- Telling toxic people apart from difficult people
- Tactics, tips and tools for responding to toxic communication
- Protecting yourself and staying centered and present
- Relieving your own frustration
- Getting work done and communicating effectively without being controlled
Personal attacks, deception, defensiveness, back-stabbing and sarcasm are exhausting, and avoiding the person isn't always possible. Toxic people can be customers, vendors, staff, colleagues or managers.
This session helps people at every level protect their well-being without giving in or being dominated. It is especially useful if you work in a team, deal with the public or hold a leadership role.
- People from all organizational levels can benefit from these strategies.
Michael Healey Since 1987 he has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement and enhancing organizational capacity.
From large multi-national to entrepreneurial organizations, government and NGO's, and across the spectrum of executive, senior managers, supervisors and staff
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