Managing Workforce Conflict

Dysfunctional conflict raises tension and stress, cuts productivity and quality, and drives absenteeism and turnover. This 60-minute webinar on managing workforce conflict shows how to handle it with confidence and steer toward respectful communication and less drama.

You'll learn 13 major strategies for managing conflict, two models that explain its dynamics, and nine hot buttons that inflame conflict and what to do about each.

The session also covers mediation techniques for employees at odds, your own role in a conflict, the ways managers make conflict worse, and the dysfunctional behaviors to watch for based on your personality.

• Handle conflict with confidence and poise
• Recognize your own role in a conflict
• Apply the 13 major conflict management strategies
• Use two models to understand conflict dynamics
• Defuse the nine hot buttons that inflame conflict
• Mediate conflict between employees
• Avoid the common ways managers make conflict worse

• Strategies to handle conflict with confidence and poise
• Driving for harmony, less drama and respectful communication
• Perspective on your role in the conflict
• Thirteen major strategies for managing conflict
• Mediation techniques when employees are at odds
• Two models for understanding conflict dynamics
• Nine hot buttons that inflame conflict and how to respond
• Ways managers make conflict worse
• Dysfunctional behaviors to watch for based on your personality

Studies show managers spend 20 to 40% of their time dealing with conflict, which costs US businesses an estimated $259 billion, and unresolved conflict is tied to half of employee turnover. Conflict that ends in legal action is costly even if you win.

This session suits managers, supervisors, team leaders, HR professionals and employees dealing with conflict.

• Managers
• Supervisors
• Team Leaders
• Employees dealing with conflict
• Human Resources Professionals

Bob Verchota, SPHR, is the President and owner of RPVerchota & Associates, a human resources and management practices consulting firm. He has over 30 years of human resources and operational leadership experience. His most recent corporate assignments include serving as VP Support Services, VP of Ancillary Services and Human Resources, and VP Human Resources. Focus areas include organization change and employee development, talent acquisition, risk management, compensation and benefits, labor and employee relations, performance improvement, and other operational issues. 

Academic pursuits include an undergraduate degree in Business Administration, graduate degree in Healthcare Administration (MHA), and doctoral work in Organization Development EdD (abd). He has taught at the technical, baccalaureate, and masters levels in several colleges and universities.