Emotional Intelligence for Effective Working Relationships

Emotional intelligence (EI) covers how well you recognize and manage your own emotions, respond to other people's, and build working relationships. This introductory 60-minute emotional intelligence webinar shows how to put those skills into practice.

Developing self-awareness tends to raise productivity and job satisfaction, and leads to clearer communication, more empathy and better rapport. Using practical examples, you'll learn to connect with others, manage stress and find what triggers you.

The session walks through the 12 signs of emotional intelligence, emotional hijacking, self-management, self-motivation, empathy and social awareness, including group interactions and positive listening.

• Define emotional intelligence and explain its value at work
• Identify the 12 signs of emotional intelligence
• Recognize emotional hijacking and the triggers behind it
• Use optimism and anger management for self-management
• Motivate yourself and communicate with empathy
• Improve group interactions and listening

Introduction to emotional intelligence

• What emotional intelligence is and why it matters
• Recognizing behaviors associated with emotional intelligence
• The 12 signs of being emotionally intelligent

What is emotion

• How emotional hijacking takes place

Self-management

• Taking advantage of optimism
• Managing anger

Self-motivation

• Motivating yourself

Empathy

• Empathic communication with others

Social awareness

• Having effective group interactions
• Listening positively

Strong EI skills help individuals and teams through difficult situations. This session introduces the field and identifies practical steps for recognizing the 12 signs of emotional intelligence and developing your own.

It suits senior HR executives and HR leaders, senior executive team members, directors, coordinators and supervisors, and anyone leading leadership or culture change.

Anyone who wants to maximize their business relationships for continued success increases their self-awareness and emotional management through emotional intelligence skills.

• Senior HR executives
• HR leaders
• Members of the senior executive team
• Directors, coordinators, and supervisors
• Anyone leading and driving leadership and organizational culture transformation

Margie Faulk is a senior level human resources professional with over 15 years of HR management and compliance experience. A current Compliance Advisor for HR Compliance Solutions, LLC, Margie, has worked as an HR Compliance advisor for major corporations and small businesses in the small, large, private, public and Non-profit sectors.  Margie has provided small to large businesses with risk management strategies that protect companies and reduces potential workplace fines and penalties from violation of employment regulations. Margie is bilingual (Spanish) fluent and Bi-cultural.

Margie’s area of expertise includes Criminal Background Screening Policies and auditing, I-9 document correction and storage compliance, Immigration compliance, employee handbook development, policy development, sexual harassment investigations/certified training, SOX regulations, payroll compliance, compliance consulting, monitoring US-based federal, state and local regulations, employee relations issues, internal investigations, HR management, compliance consulting, internal/external audits, and performance management.
Margie is a speaker and accomplished trainer and has created and presented compliance seminars/webinars for over 16 US and International compliance institutes. Margie has testified as a compliance subject matter expert (SME) for several regulatory agencies and against regulatory agencies, thank goodness not on the same day. Margie offers compliance training to HR professionals, business owners, and leadership to ensure compliance with workplace and regulations. 
Margie’s unique training philosophy includes providing free customized tools for all attendees. These tools are customized and have been proven to be part an effective risk management strategy. Some of the customized tools include the I-9 Self Audit. Correction and Storage program, Ban the Box Decision Matrix Policy that Employers can provide in a dispute for allegations, Family Medical Leave Act (FMLA) Compliance Guide, Drug-Free Workplace Volatile Termination E-Book and other compliance program tools when attendees register and attend Margie’s trainings.
Margie holds professional human resources certification (PHR) from the HR Certification Institution (HRCI) and SHRM-CP certification from the Society for Human Resources Management. Margie is a member of the Society of Corporate Compliance & Ethics (SCCE).