NEW Reclamation Process (effective 1-1-23) with ACH Federal Government Reclamations, plus guidance on Misdirected Payments and DNEs (Death Notification Entries)

Federal government ACH reclamations can be hard to process correctly. This 90-minute ACH government reclamations webinar explains how the Green Book adapts the Nacha Operating Rules for federal benefit payments, and where its exceptions apply.

Chapter 5 of the Green Book requires financial institutions to submit all reclamation responses through the Automated Reclamation Processing System (ARPS) on Treasury's Pay.gov portal, apart from DFAS responses and Treasury-approved exceptions. Remittances tied to reclamation responses are no longer accepted.

You'll learn how to handle Death Notification Entries (DNEs), return timeframes and reason codes for deceased account holders, and RDFI liability, with a side-by-side comparison of commercial and government reclamations and worked examples.

• Explain how the Green Book's exceptions to the Nacha Operating Rules apply to federal payments
• Submit reclamation responses through ARPS as Chapter 5 requires
• Process DNEs and return entries for deceased account holders within the required timeframes
• Select the correct return reason codes for benefit payments
• Respond to federal government reclamations on time
• Distinguish commercial from government reclamations and the RDFI's liability for each

• What the Green Book is and how it modifies the Nacha Operating Rules for federal payments
• Green Book Chapter 5: mandatory reclamation responses through ARPS
• Detailed processes for handling Death Notification Entries (DNEs)
• Timeframes to return ACH entries for deceased account holders
• Return reason codes for benefit payments to deceased account holders
• Handling and processing federal government reclamations
• Timeframes for responding to government reclamations
• Commercial versus federal government reclamations and RDFI liability
• Guidance on misdirected payments

Federal government payments follow the Nacha Operating Rules with important differences for benefit payments and RDFI liability, and mistakes can leave your institution liable. This session explains your responsibilities when a benefit recipient dies, how to use the Green Book online, and how commercial and government reclamations differ.

It suits bank and ACH operations staff, new payments employees, managers, CEOs and CFOs, risk, compliance and audit personnel, and current and aspiring AAPs.

• Bank operations staff
• New employees in the payments industry
• Bank managers and payment professionals
• CEO’s and CFO’s
• Risk, Compliance, and Audit personnel
• Aspiring AAPs and current AAPs for AAP CE Credits 
• Financial Institutions
• Banking Professionals
• Audit Persons
• Aspiring AAP’s (Accredited ACH Professionals)
• Current AAP’s earning continuing AAP Credits
• ACH operations staff
• ACH Audit personnel

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. Donna is an enthusiastic and energetic Certified Master Trainer with over 14 years’ training experience. She has designed and facilitated over 100 training sessions each year with her expertise being the rules for companies and financial institutions when processing specifically ACH electronic payments, then scheduling the training events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences). Donna has over 24 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).